Operational Updates During COVID-19 Outbreak

The health and safety of Gentai employees and clients are of the utmost importance. In light of the ongoing global issues related to the COVID-19, we are taking added precautions to ensure we continue to meet your needs while continuing business operation.

Starting from Thursday, March 19,

1. Most of Gentai staff that are able to work remotely will be working from home;

2. Our clients and shareholders can contact Responsible Person in Contact at any time through WeChat, phone, SMS, email and other ways. Gentai’s related business operation staff will be reachable 24*7 to ensure prompt response to any inquiries;

3. Gentai office will remain open during regular office hours. Gentai Management team and key staff of each department will work in the office to ensure smooth business operation.

During this unusual period, we wish everyone in the community can remain healthy and safe. Let’s fight together to Flatten the Curve!


Should you have any business inquiries, please feel free to contact the following:

Investment Department: Lawrence Gong


Lending Department: Cavan Cheng


Residential Mortgage: Bob Li


Commercial Mortgage: Annie Pan


Toronto Office: Elaine Liu


Toll-Free: 1-855-982-6699